Semi Private Arrival Transfer: Charles de Gaulle Airport (CDG)

When I arrived at the airport, I tried to check in as indicated to find my driver. However it said that my booking was not found. Then I called their tour operator for 7 times and have been waiting at the airport for an hour, but no one has ever answered my call. This is the worst customer experience ever. Will never book again. I’m waiting for full refund.

The price was good. No problem with the driver except that, having treated me with indifference whilst waiting for other passengers at the airport and for most of the journey (which was perfectly fine with me), he seemed surprised at no tip.

Rough driving Good point : the driver arrived on time at the airport. But the driving was so rough, I felt bad.

Everything was good once we found the driver but the instructions didn’t tell us to wait inside so we were looking all over for him - phoning the number provided - no answer - for half an hour. If they aren’t going to staff the phone provided then they should give the driver the customer’s number

No one showed up. I called the phone number indicated on the ticket several times, but no response. I then had to take a Taxi.

When we first booked with this company, we received an email stating that if we wanted to pay more money, they would drop us closer to our destination. If not, we would have to walk down a flight of stairs at the dock. We let them know that we were fine with walking down some stairs since they wanted to charge a lot more money to go around the corner. Our flight arrived late (something beyond our control and something known by the shuttle company since they had our flight information). We went from our flight, through customs and then to look for an information booth as stated in their instructions. There was no information booth, finally a private driver called their number for us and they informed us that they had no shuttle available and we were on our own. They said they had tried to call us and maybe we were in customs at the time. They were rude, dismissive and could care less. This was our welcome to Paris after flying for over 12 hours. I would NEVER book with this company or recommend them to anyone. They were quick to take our money and wanted to take even more prior to our arrival. They refused to give us a refund. The customer service is horrific. The private driver told us he could take us to our location for about 70 euro, when we arrived however, he told us then it was 100 euro. We felt like we were cheated twice. I actually tipped the driver 15 euro although I felt he mislead us, I try to be a decent person. Getting from the airport to the Eiffel Tower ended up costing us over $150. I booked with this company for the convenience and ease of getting to our first destination without any glitches. THEY SUCK!!!! If this is the level of service they provide all tourists, I feel for my fellow travelers. If I ever go back to Paris, I would call an Uber once I get through customs and have my luggage. I know that my case is not an isolated incident. I wish I would have paid closer attention to some of the other reviews. I attempted to get a refund once I returned home, but was informed that my shuttle trip was classified as a "no show" and canceled. I was offered a $25 gift certificate good for bookings before the end of the year. That does me no good...this was our vacation. Luckily for us, the rest of the trip turned out to be pretty good and we were able to put this horrible start to our trip behind us. Save yourself the head and heartache and find a reputable company to get you to your destination.

The service was not as good as before. I have always been pleased with the service but this time I waited over an hour and had to go back onto the airport to call the service again. I am not going to give up since I have had exceptional service in the past , so I think it’s was a bit of a fluke ! I believe that the driver may have been new since it appeared he was not that familiar with Paris. Also, I don’t think he spoke french that well and did not minimally engage with both passengers, he was listening to music the entire time.

I wish my confirmation email had been more specific about how to reach my driver. Even a note saying check your app as a reminder where the phone number was would have helped. Otherwise the trip and driver were fine.

This service is terrible!!!! I could never find them at Charles deGaulle despite speaking fluent French and having several airport employees help me. One called the number on my reservation and waited about 20 minutes only hearing music - never reached a person. Others told me to go to certain places but NO shuttle. I ended up taking a cab - best money I spent. Pick another service!!!

Driver was friendly and showed great customer service. He was very attentive. LOL they are making me say more